🔁 Refund and Return Policy – Zepomart
The Zepomart Refund and Return Policy explains the conditions under which products purchased from zepomart.in may be returned, replaced, or refunded. As a D2C ecommerce brand, Zepomart aims to provide a fair, transparent, and hassle-free experience for its customers.
By placing an order on zepomart.in, you agree to the terms mentioned in this Refund and Return Policy.
1. Return Eligibility
Zepomart accepts return requests only under the following conditions:
The product received is damaged, defective, or incorrect
The issue is reported within the applicable return window
The product is unused, unwashed, and in original packaging
All tags, labels, and accessories are intact
Returns are subject to verification and approval by the Zepomart team.
2. Non-Returnable Products
For hygiene, safety, and operational reasons, the following items are not eligible for return or refund:
Hygiene and disposable products
Products marked as “non-returnable” on the product page
Customized or special-order products
Items damaged due to misuse or improper handling
Zepomart reserves the right to decline returns that do not meet eligibility criteria
3. How to Request a Return
To initiate a return request:
Contact Zepomart customer support with your order details
Share clear images or videos showing the issue
Wait for confirmation and return instructions
Once approved, return pickup or shipping instructions will be shared.
4. Return Pickup & Shipping
- Return pickup availability depends on location and product type
- In some cases, customers may be requested to self-ship the product
- Returned products must be securely packed to avoid transit damage
5. Refund Process
Once the returned product is received and passes quality inspection:
Refunds are initiated within 5–7 working days
Refunds are processed to the original payment method
The actual credit time may vary based on bank or payment provider policies
Zepomart will notify you once the refund has been successfully initiated.
6. Replacement Policy
In cases of damaged or incorrect products, Zepomart may offer a replacement instead of a refund, subject to stock availability. Replacement timelines may vary based on location and product availability.
7. Order Cancellation Policy
Orders can be cancelled before dispatch by contacting customer support
Once the order is shipped, cancellation may not be possible
If cancelled before dispatch, refunds are processed as per standard timelines
Zepomart reserves the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud.
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Check your bank or payment provider
Contact your card issuer or UPI provider
Reach out to Zepomart customer support for assistance
9. Policy Abuse & Fair Usage
Zepomart reserves the right to refuse returns or refunds in cases of:
Repeated return requests
Suspected misuse or fraud
Violation of policy terms
This policy is designed to ensure fairness for both customers and the brand.
10. Changes to Refund and Return Policy
Zepomart may update this Refund and Return Policy from time to time. Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.
