Privacy Policy – Zepomart Multi-Vendor Marketplace

At ZEPOMART ETAIL PRIVATE LIMITED, your privacy is our priority.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our multi-vendor platform www.zepomart.in – your trusted destination for premium disposable personal care, spa essentials, hospital supplies, eco-friendly products, and other vendor-provided items.

1. Information We Collect

When you visit or make a purchase on Zepomart, we may collect:

  • Personal Details: Name, email address, phone number, and shipping/billing address
  • Payment Information: Securely processed via Razorpay, Cashfree, or other trusted gateways (we do not store your full card or banking details)
  • Account & Usage Data: Login details, browser/device information, and interaction patterns for analytics and user experience optimization
  • Vendor Details: For vendors, we collect business registration, GST, bank details, and other compliance-related documents for onboarding and payout processing

2. How We Use Your Information

We use collected data to:

  • Process, fulfill, and deliver customer orders efficiently
  • Communicate order updates, invoices, and shipping details
  • Provide responsive customer and vendor support
  • Facilitate secure payments and vendor payouts
  • Enhance website performance, security, and user experience
  • Send promotional emails, offers, or updates only with your consent

3. Data Protection & Security

We ensure your data is protected through:

  • Encrypted payment gateways and SSL-secured servers
  • Restricted internal access to sensitive data
  • Regular system audits and updates for enhanced security

4. Sharing of Information

Your information is never sold or misused. We share it only with trusted service providers, including:

  • Vendors (for order processing and shipping coordination)
  • Shipping and logistics partners
  • Payment gateway providers for secure transactions
  • IT and analytics providers for performance improvement

All third parties are bound by strict confidentiality and data protection agreements.

5. Multi-Vendor Marketplace Responsibilities

  • For Customers: While Zepomart facilitates the platform and payment processing, the individual vendors are responsible for fulfilling their products or services.
  • For Vendors: Vendors must comply with applicable data protection laws and safeguard any customer data shared for order fulfillment.

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct or update inaccurate details
  • Request deletion of your data, subject to legal or operational obligations
  • Withdraw consent for promotional communications

To exercise these rights, contact our support team:
📧 Email: support@zepomart.in
📞 Phone: +91 96796 75049

7. Policy Updates

We may update this policy to comply with legal, security, or operational requirements. Updates will be posted on this page with the latest “Last Updated” date.

8. About Zepomart

Zepomart is the official online platform of ZEPOMART ETAIL PRIVATE LIMITED, offering products under our in-house brands and from verified vendors:

  • C-CURE: Personal care and hygiene essentials
  • Leios: Professional spa and salon disposables
  • Medress: Hospital-grade medical supplies
  • Ecoz: Eco-friendly and biodegradable items

We are committed to providing safe, hygienic, and sustainable solutions for personal, professional, and clinical needs.

Last Updated: August 2025