Zepomart Delivery & Shipping Policy – Multi-Vendor Marketplace

At Zepomart, we aim to ensure a smooth, reliable, and transparent delivery process for every customer. As a multi-vendor marketplace, products are shipped directly from our vendors or through our trusted logistics partners.

1. Order the Product and Specify the Delivery Method

Zepomart Delivery

2. You Will Receive an Order Confirmation Message

delivery msg img

3. Wait for Your Order to Arrive

delivery van img

4. Order Delivered at Your Door step 

delivery img

1. Free Shipping Across India

  • We offer free shipping on all orders, regardless of order value or delivery location.

  • Delivery services are handled by our verified courier and logistics partners to ensure safe and timely delivery.

2. Shipping Partners

  • Orders are shipped via road or air transport depending on serviceability, availability, and product category.

  • Zepomart works with leading logistics providers to cover maximum pin codes across India.

3. Processing & Delivery Time

  • Processing Time: Orders are processed and dispatched within 1–2 business days (excluding Sundays and public holidays).

  • Delivery Time: Estimated delivery within 3–7 business days, depending on your pin code and vendor location.

  • Please note: Unexpected delays may occur due to courier partner issues, remote locations, weather conditions, or regulatory restrictions.

4. Order Tracking

  • Once your order is shipped, you will receive an SMS and/or email with a tracking link.

  • You can monitor your real-time shipment progress and expected delivery date using this tracking number.

5. Service Area

  • We currently deliver to all serviceable pin codes within India.

  • After placing your order, our team verifies your pin code for delivery feasibility.

  • If your pin code is not serviceable, our Customer Support Team will contact you for an alternative delivery address or assist with order cancellation/refund.

6. Vendor Fulfillment (Multi-Vendor Orders)

  • As Zepomart is a multi-vendor platform, your order may contain items from different vendors.

  • In such cases, products may be shipped separately and delivered in multiple packages.

  • Delivery timelines may vary based on each vendor’s location and stock availability.

7. Customer Support

If you have any questions or face delivery-related issues, feel free to contact us:

📧 Email: support@zepomart.in
📞 Phone: +91 96796 75049
🌐 Website: zepomart.in

FAQs

Do you charge any shipping fees?

No, Zepomart offers free shipping on all orders across India.

Can items in my order arrive separately?

Yes. Since Zepomart is a multi-vendor marketplace, different products may be shipped by different vendors and arrive in separate packages.

What happens if my order is delayed?

While most orders are delivered on time, delays may occur due to courier or vendor issues. In such cases, our support team will assist you promptly.

What should I do if my order is not delivered?

If your order hasn’t arrived by the estimated date, please contact our Customer Support with your order number. We’ll resolve it quickly.

What if I’m not home during delivery?

Our courier will attempt delivery again or contact you to reschedule. You can also choose to have it delivered to a nearby pickup point if available.

How do I track my package?

Yes, once dispatched, you’ll receive a tracking link via SMS/email to monitor your shipment.