Delivery and Return Policy
Zepomart ensures safe, timely delivery across India with a simple and transparent return process for eligible products.
Delivery Options Overview
Zepomart offers reliable and secure delivery services across India. Orders placed on zepomart.in are shipped using trusted courier and logistics partners to ensure safe handling and timely delivery.
Once your order is confirmed, you will receive an order confirmation message with tracking details. Delivery timelines may vary depending on your location, product availability, and courier partner operations.
Our goal is to provide a smooth and hassle-free delivery experience for all customers.
1. Place Your Order
2. Order Confirmation
3. Order Shipping
4. Delivery at Your Address
Shipping & Delivery Policy
Zepomart delivers products across most serviceable locations in India.
• Orders are usually processed within 24–48 working hours
• Estimated delivery time ranges between 3–7 business days
• Delivery timelines may vary due to location, courier delays, or unforeseen circumstances
• Free shipping may be available on selected products or order values
• Delivery attempts are made at the address provided during checkout
Zepomart is not responsible for delays caused by courier partners, natural conditions, or incorrect address details provided by the customer.
Return Policy
Zepomart accepts returns only for eligible products under the following conditions:
• Product received is damaged, defective, or incorrect
• Return request must be raised within the specified return window
• Product must be unused, unwashed, and in original packaging
Certain products such as hygiene items, disposable products, or customized orders may not be eligible for return.
Refund Process
Once a returned product is received and inspected, refunds will be initiated as per Zepomart’s refund guidelines.
• Refunds are processed after quality verification
• Amount will be credited to the original payment method
• Refund timelines may take 5–7 working days depending on the bank or payment provider
Zepomart reserves the right to refuse refunds if return conditions are not met.
IMPORTANT NOTES
• Customers are requested to check the package at the time of delivery
• Any visible damage should be reported immediately
• Return and refund eligibility varies by product category
• For bulk or B2B orders, separate terms may apply
FAQs
Does Zepomart deliver across India?
Yes, Zepomart delivers to most serviceable locations across India using trusted courier partners. Availability may vary based on your PIN code.
How long does delivery usually take?
Orders are generally delivered within 3–7 business days after dispatch. Delivery timelines may vary depending on location, courier operations, or unforeseen circumstances.
Will I receive tracking details for my order?
Yes. Once your order is shipped, tracking details will be shared via email or SMS so you can monitor the delivery status.
Is shipping free on Zepomart?
Zepomart offers free shipping on selected products or order values. Any applicable shipping charges will be clearly shown during checkout.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us within the return window with images of the product and packaging. Our support team will assist you with the return process.
Can I return a product after delivery?
Returns are accepted only for eligible products. The product must be unused, in original packaging, and returned within the specified return period.
Are all products eligible for return?
No. Certain products such as hygiene items, disposable products, or customized items may not be eligible for return for safety and hygiene reasons.
Can I cancel my order after placing it?
Orders can be cancelled only before dispatch. Once the order is shipped, cancellation may not be possible.
